Shipping policy

Thank you for shopping with Luma Calm.

Free Australia-wide shipping

We offer free standard shipping on all Australian orders.

Order processing

Orders are typically packed and dispatched within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery times

Estimated delivery within Australia is generally 2–8 business days, depending on your location.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.

Delivery delays

While we aim to deliver your order as quickly as possible, delivery times are estimates only and may occasionally be affected by circumstances outside our control, including weather events, carrier delays or peak shipping periods.

Lost or damaged parcels

If your parcel is delayed, arrives damaged or appears to be lost, please contact us at lumacalm.co@gmail.com. We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Please ensure your shipping address is correct before placing your order, as we cannot guarantee replacement or refunds for orders delivered to an incorrect address provided at checkout.